What is your return policy?
We proudly stand behind our products, and strive to provide an easy, stress-free customer experience. If you are unhappy with any item(s) you have received, we will gladly exchange or refund items and sales tax – minus the shipping charges – made within 30 days of purchase. No Questions Asked!
Can I change or cancel my lauragellerstoreshop.com order once it’s placed?
Unfortunately, once your order has been placed it cannot be cancelled. Once an order has been placed it cannot be changed or edited. All sales and sale items are final and cannot be changed or canceled.
I received a shipment confirmation email, but the tracking # doesn’t work.
Please note that the tracking links many not be updated by the carrier for one business day after receiving our shipping confirmation email. If you are still having difficultly after this period, please email [email protected] and a member of our Customer Service team will be happy to assist you.
An item(s) within my package from my lauragellerstoreshop.com order arrived broken. Do you offer replacements?
We are so sorry to hear this happened and we’d be happy to help you! To expedite your replacement request, please email [email protected] an image(s) of the damaged item(s). Once we receive the image(s), a member of our Customer Service team will contact you directly.
How do I find the right shade?
Check out the “Ask Our Pros” program where our experts will pick the perfect shade for you within minutes via live chat (link above the shade dropdown). Need help faster?
Or use the Shade Finder by choosing the foundation shade closest to your skin tone.
Our marbleized baked foundation contains multiple color-correcting shades, which will self adjust. Don’t worry, even if you pick one shade lighter or darker, the shade will still work for you.
Do you offer price adjustments?
We do not offer price adjustments on any products.
Can I return an individual item for an exchange in a kit for a different one?
You may not return individual items within any kits, but you are welcome to return your kit in its entirety for a refund or an exchange.
My order went through multiple times/I have received multiple charges for my order.
We apologize for the inconvenience! This usually happens when the ‘Submit Order’ button is clicked more than once. After orders are imported to our warehouse we are unable to cancel or edit them, however please email [email protected] and a member of our Customer Service team will be happy to assist in resolving this matter. Please have your order confirmation # (or #s if you received multiple orders) ready or include in your email.
During checkout, I received an error message that says, ‘Phone is not valid’. Why?
Please enter only numbers in the Phone Number field. Do not include characters such as dashes, parenthesis and spaces. For example, your phone number should read as follows: 2125555555
During checkout, when I entered my address, I received an error message ‘only alphanumeric characters (only numbers and letters. No characters)’. What does this mean?
In the address field enter numbers and letters only. Do not include characters such as periods, dashes, pound or parenthesis. NOTE: You can abbreviate words such as Street, Avenue, Drive, Boulevard, etc. however do not include a period. For example, your address should read as follows: 123 Abc Blvd APT 1, AnyTown, NY 12345
Is it safe to use my credit card?
When you submit any personal information during the checkout process, that data is processed via a secure connection to our website server. We are Comodo Secure. You can also read our privacy policy.
My order is missing an item.
We are so sorry! It is possible that when your order was being prepared for shipment, an item was overlooked and/or not available at that time. Your shipping confirmation email should indicate which product(s) may still be pending shipment. If an item(s) was not shipped to you, you will not be charged for that item(s). If you have any further questions or concerns, we’re here for you at [email protected], Monday–Friday, 9:00 AM–5:00 PM ET, excluding holidays. Please have your order number handy and let us know the items you’re missing.
Are these newly packaged products more expensive than what I am using to ordering?
No. We haven’t changed the prices—only the packaging. Isn’t it pretty?
Do these new cartons indicate your products have changed?
Our product integrity and quality has not changed. We’re still the same brand you love, only with updated packaging.